Etech’s international centers – Onshore, Nearshore, and Offshore, hold the abilities to customise the solution that ideal in shape all of your current wants. With Etech’s international outreach, Etech is always available to help your shoppers and provide regular exceptional experiences.
a gaggle of devoted leaders during the Get hold of Middle market who will be captivated with building a impressive distinction for our
About us Etech delivers upcoming-generation BPO methods. a worldwide minority-owned business enterprise, Etech has made and trademarked how to turn your facts into strategic insights. Leveraging the power of synthetic plus human intelligence Etech boosts instruction and coaching to target vital behaviors producing improved consumer experiences and shareholder price. Etech launched in 2003 with only four hundred personnel and one Speak to Centre in Nacogdoches, Texas.
Etech is definitely an omnichannel customer engagement remedies supplier for a lot of the world’s top and many highly regarded brands. The knowledge Etech has gained throughout a wide range of business enterprise verticals will allow us to constantly deliver Outstanding, private shopper activities.
Learn More lifestyle At Etech Etech believes in Functioning tough and actively playing really hard and strives to make workers experience empowered and assured in The task These are performing.
At QEval, we’re focused on supporting Get hold of centers boost their effectiveness by means of clear, actionable insights. Our efficiency analytics experiences offer you a detailed breakdown of agent functions, consumer interactions, and operational bottlenecks, so you can also make educated conclusions that cause measurable enhancements. With QEval, you don’t just get studies—you will get the equipment and suggestions to act on them.
Etech’s impressive engineering solutions and seasoned leaders understand your small business needs and acknowledge the strategic insights your model ought to generate benefits.
✅ unpredicted benefits past compliance Do not skip this opportunity to rework your contact Middle functions! agenda a gathering with our gurus:
Metrics like handle time, CSAT scores, resolution fees, and actionable insights are essential to results in 2024. Gone are the days of concentrating exclusively on simply call quantity. Now, it’s about digging into the standard of Each and every conversation and driving true outcomes. willing click here to consider your contact Centre efficiency to the subsequent degree? Enroll at QEval University and ???? hear Shawndra’s full Perception in this article: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
regardless of whether it’s lowering phone situations, bettering agent efficiency, or maximizing the general shopper encounter, our solutions are crafted to generate precise effects. prepared to see how QEval can make a change within your operations? Call us right now To find out more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mix of treatment, belief and Strength introduced towards the small business is exactly what makes the culture at Etech distinctive. Our CEO often claims, “If we manage our people, the quantities will deal with themselves.”
Enhancing your Make contact with Heart’s general performance doesn’t should be complex. With QEval College, you’ll attain use of important resources and instruction that present precise, measurable enhancements in agent general performance.
Meet Malisha, a shining star on our customer support group! From tackling duties to enjoying entertaining workforce actions, Malisha appreciates how to keep the balance between get the job done and Participate in. Her beneficial Angle and group spirit make her a Pleasure to work with.
a bunch of devoted leaders inside the Get in touch with center market that are excited about earning a exceptional variation for our
Listed below are just a few crucial attributes of what we offer: ✅ specific insights into agent overall performance as a result of thorough analytics